If you ain't happy...ain't nobody happy.
Our Satisfaction Guarantee:
We know you'll love everything you order from MOI, but if you're unhappy with any product for any reason, simply return it within 30 days for a replacement or refund.
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If the product is damaged, we'll send out a replacement right away.
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If the product just isn't working for you the way it should, we'll help you find a product that you'll love.
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If the product is unopened and unused, we'll refund your purchase if you prefer.
How do I return a product:
To make a return, we will provide you with a 'Return Merchandise Authorization' or RMA number to include with your product when you ship it back. To obtain an RMA number, either contact us or use our online system:
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In the 'Track your recent orders' section, click to 'View Details' on the appropriate order
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Click the 'Add New RMA' button
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Choose the quantity of each item you would like to return
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Select the 'Reason for Return' (Damaged, Don't Like It, etc.) and 'Method' (Refund, Replace, etc.)
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Add any comments and click 'Save RMA'
Within one day, we'll send you an RMA number via email. Then just ship the item with RMA number back to us at:
Modern Organics International
873 East Baltimore Pike, Suite 446
Kennett Square, PA 19348
(In)frequently Asked Questions (we don't get many returns!)
1. If I open a product and use some of it, can I still return it?
You sure can! Just return it, and we'll help you find a product that will work better for you. Sorry, we are not able to offer refunds on opened or used products.
2. How long should I wait for a credit?
Once we receive the returned item, you will receive a return confirmation via email. Please allow 3-5 business days for a credit to reflect on your credit card or paypal account.
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